First off lets start with some Basics for testing your broadband internet connection.
- Go to Start
- Click: RUN
- Type: CMD
- Type these words in the command prompt: ping google.com
- A good ping will be like box: A
- A bad connection or no connectivity will look like box: B
If you get "PING REQUEST COULD NOT FIND HOST " then the problem is your Modem or Router if applicable.
- Check your wiring to make sure everything is connected.
- Check your Modem for the ONLINE light and make sure it's on solid if it is not contact your service provider
- Check your Router for the Status Light and the WLAN and WAN lights The WLAN is for Ethernet and WAN is Wireless Area Network.

Second: If you passed the ping test try these Steps
- Go to Start
- Run
- Type CMD
- In command prompt type: ipconfig /release (Figure: A )
- Press enter
- Then type: ipconfig /renew (Figure: B)
- Press Enter
- TEST INTERNET
Third: If your internet is still not working follow these steps
- Open Internet Explorer
- Go To Tools
- Click Internet Options
- Click the Connections TAB
- Click Setup Button
- Click Next Twice
- Click Setup My Connection Manually then Next
- Select the appropriate setting for your ISP Click Next
- Then Click Finish
- Test Your Internet
Fourth: Make Sure you Proxy Settings are correct.
- Open Internet Explorer
- Go To Tools
- Click Internet Options
- Click the Connections TAB
- Click LAN Settings
- Make Sure AUTOMATICALLY DETECT SETTINGS is the only thing checked
- Click OK
Fifth and Lastly : If nothing above works I believe you have some type of Virus or Spyware Blocking you from the net. I recommend you USE THIS FREE Macrovirus Scan to detect Your Internet Connection Problem.
